Refund policy

HOW DO I CANCEL AN ORDER?

If unfortunately, you have to cancel an order, please do so by contacting us at the following coordinates:

Email: info@chalkstudio.shop , or
Whatsapp: +91 8447 575 557

Orders can only be cancelled prior to shipping. Once shipped the order cannot be cancelled.

For cancellations prior to the order being shipped:

If you cancel your order before your product has shipped, we will refund the entire amount via a Store Credit Voucher.
We strive to dispatch your product(s) as soon as you place your order with us, hence any requests for cancellation of orders placed should be made immediately by emailing us at info@chalkstudio.shop or whatsapp us at +91 8447 575 557
If the order has already been processed or shipped by the time of communication, the cancellation policy for a shipped order will be applicable, i.e., only cases of defective/incorrect product shall be considered.

For cancellations made after the product has shipped:

Refunds can be through store credit vouchers.

RETURNS

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a return, replacement or exchange.

To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back without first raising a return request with us.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed via store credit vouchers.

We reserve the right to refuse a payment or replacement on the return of a product if the product is not received in its original condition, or is received in a damaged or used state.

All products to be returned must be notified and shipped to Chalk Studio within 15 days of the receipt of your order.

EXCHANGES (IF APPLICABLE)

All our styles can be exchanged / replaced for sizes or styles.

If you need to exchange it for the same item, send us an email at info@chalkstudio.shop or whatsapp us at +91 8447 575 557 and send your item to:

Chalk Studio
207, Pal Mohan Plaza,
11/56, Desh Bandhu Gupta Road,
Karol Bagh
New Delhi - 110005
India

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be replaced or exchanged. Sale items cannot be refunded or exchanged.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SHIPPING

To return your product, you should send your product to:

Chalk Studio

207, Pal Mohan Plaza,
11/56, Desh Bandhu Gupta Road,
Karol Bagh
New Delhi - 110005
India

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item(s) over INR 2000 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.